Home2 Suites Kansas City Downtown

We have stayed here 4 years in a row for our family trip to Kansas City with 3 young kids! We love the convenient location: easy walk to crown center for Kaleidoscope & the Train Station Science Museum, and great restaurants nearby (Lydia’s! Lou Lou’s Noodles). Excellent hotel breakfast that changes a little every day; safe parking. Staff has been great four years running. Tiny pool we don’t use, pretty good workout room, too. Clean, safe & family friendly.

This is a fantastic location! We have been here quite a bit of times in the past 5 years. We've stayed here for the past 3 superbowl parades and it's a great location to do so. We drove up from Houston Texas this year! (True fans!) ...The only complaint we have that we are surprised we have encountered it for the past 2 years is the breakfast lady. There is an older woman that always has a smart comment even if it's just a general question. This last time I asked if a certain egg omelet was only cheese or with peppers as well and I got " you have to work with what we got! Don't complain or ask for anything else because that's all we got! Make it work!" She kept going on and on about how I had to work with what's given. I blew it off because I knew last year she was very rude too due to being overwhelmed (we all gave her a pass) but when we got back from the parade this year, we wanted to wait in the lobby rather than go back to our room to watch the rally and she came in yelling at us and kicking us out due to her stating someone was going to mop. At first, we respected her wishes and went to the side where she directed us but then time passed and there was no mopping just her complaining. My husband then brought it to the attention of the front desk which fought with her to just let us sit there. I find this very unfair for us to have paid the outrageous price they charged for this stay (tripled due to the festivities) and not have full access to the facility. We were not the only guests in the lobby she kicked out and it makes us think, how many people did she make leave and choose to make the walk to union station and put themselves in danger or even miss out on the full festivities. Everything else was fantastic except for the two years we have had to deal with this disrespectful lady working breakfast in the mornings.

WHEW!!!!! I'm not even sure where I should start 🤦🏽‍♀️ We stayed at this same location last year for the exact same occasion but I swear things have changed and not for the good! For starters, they don't have free parking for their guest, they have a parking garage that is connected to their building which is also how you gain access to the main entrance so why they make their guest pay for a connected parking garage they own is definitely just another way to take advantage of their paying customers. They also don't tell you this at checkin nor when you make the reservation. The checkin process was pretty smooth, we got the keys and went up to check out the 2 rooms. I asked the front desk clerk about a late check out and he claimed it wouldn't be possible even though the streets were blocked off and barricaded until 4pm due to the parade so I wouldn't be able to leave the area regardless of my 11am check out time. He told us to put our things in our cars because he would need to clean the rooms for the next guest...I'm not sure how those guest would've even been able to access the hotel since the whole downtown KC was blocked off but ok! The first room, 307 smelled very badly as if the room hadn't aired out or been properly cleaned after the last guest. The smell alone made me decide to settle in the second room we reserved 305. Once we got to 305 it definitely smelled much better but it was completely filthy. The caulking around the shower had weird stains, the carpet through out the room had several stains on the floor, the rolling chair for the desk had several stains on the cushion. To top it all off the garbage disposal did not work and the maintenance man was unable to get it working and the hotel was completely full, the only other available room was also having garbage disposal issue so we had to smell cheese dip and chicken all night with a clogged sink. We were offered points but not even enough points to cover a nights stay. For some odd reason my key became deactivated later in the evening, so I went down to the Clerk and asked the black male with clear glasses for another key, he initially didn't hear me correctly and started giving me a spill about the hotel being full and ni other rooms being available. I told him I didn't want another room, just another key, he told me he would need my ID but unfortunately it was locked in the room, he then told me he would need to contact my dad who the reservation were made by at 11pm even though my name was on the reservation as well. He finally gave me another key but for whatever reason it kept not working I went back down to the lobby 3 times before I got another clerk who was able to help me resolve the issue, the black guy with the clear glasses was very confrontational and rude, it was like he was ready to argue or something. The next day we went down for breakfast and I stopped and asked about a late check out again and was told the same thing, that check out was 11am regardless of the fact we couldn't leave the area. I explained how unsafe it was to have all of our belongings in the car and the clerk again rudely went back and forth with me, telling me I can book another night or put my things in my car, he said it so sassy and sarcastically. After eating breakfast we started for the parade and found out that one of the elevators were broken so we had a long wait with only one In service. We enjoyed the parade and came back to the room to load up, that's when we got a call from the front desk clerk that the General Manager said we could stay as long as we needed giving the circumstances. If the cheifs win again I don't not plan to stay at this hotel or for any other reason, I'll never spend another dimes here. Thank you to the GM for having a heart. There was a shooting at the pep rally but we opted to go back to the hotel room after the parade.

I come to KC several times a year, and this has become my go-to place to stay. The first time I stayed, I didn't know I had to drive to the gate and push the button and let the front desk know I was checking in. After driving around for 15 minutes, I finally found a place to illegally park, but then I couldn't get in as the door required a key card but didn't have an intercom. When you arrive, pull up to the gate and use the intercom to let the front desk know you're checking in. Then you can go to the door in the parking garage and use the intercom again. The staff here are courteous and quick to make things right.